Introduction
At DoorVI UK, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be circumstances where a refund or return is necessary. This Refund and Returns Policy outlines our procedures and guidelines to make the process as smooth as possible.
Eligibility for Refund/Return
To be eligible for a refund or return, the following conditions must be met:
- The item must be in its original packaging, unused, and in the same condition as received.
- The return must be initiated within 14 days from the date of purchase.
- Certain items, such as customised or personalised items, are not eligible for return.
How to Initiate a Refund/Return
- Contact Us: Reach out to our customer service team via email or phone with your order number and details of the item you wish to return.
- Approval: Await approval from our team. Once approved, you will receive instructions on how to return the item.
- Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Exchanges
If you wish to exchange an item for a different size, color, or variant, please contact us, and we will guide you through the exchange process.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately. We may request photos or additional information to assess the issue. We will then provide instructions for return and either offer a replacement or a full refund.
Cancellations
Orders can be cancelled within 24 Hours of purchase. Once an order is shipped, it cannot be cancelled, and the regular return process should be followed.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: [email protected]
Phone: +44 7956 361158
